International Orders and Shipping
Which countries do you ship to overseas?
We currently ship to Malaysia, Thailand, Indonesia, Hong Kong, USA, and Australia.
How long does international shipping takes?
International shipping typically takes 7-14 working days
What Shipping Method/Courier is available?
We use Smart Routing, which selects the most economical way from various couriers to ensure cost-efficiency
How much does shipping cost?
Shipping costs depend on the weight of your order. The shipping price will be displayed in your cart after inputting your address.
Is there a tracking number?
Yes, we provide a tracking number. Please note that we do not guarantee real-time updates.
We will provide all necessary customs documentation; however, recipients are responsible for clearing any customs duties in their destination country
How are customs duties calculated?
Customs authorities in the destination country will determine the final amount of customs duties based on their regulations.
Can I ship to a PO Box?
We do not encourage shipping to PO Boxes. Due to risk of lost packages
What should I do if my international shipment is delayed or lost?
If you experience any delays or believe your shipment is lost, please contact our support team at firstname.lastname@example.org for assistance
What is the return and refund policy for international orders?
Please refer to our return policy here for detailed information on returning and refunding international orders.
What currrency do you accept on your website?
All transactions on our website are conducted in SGD. When you proceed with payment, your bank or payment provider will handle the currency conversion based on their rates.
How can I learn more about International Delivery?
Please refer here for our T&C. Alternatively, you may contact us at email@example.com for further assistance.